If you receive this error message when trying to log into the Tutor Portal, don’t worry — here are a few quick steps to troubleshoot the issue.
Activate Your Step Up Email
Go to https://mail.google.com
Sign in using your Step Up Tutoring email and the temporary password sent to your personal email
Follow the prompts to set a new password
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Didn’t receive login credentials? Check your spam folder or contact tutorsupport@stepuptutoring.org.
Refresh and Try Again
1. Once your Step Up email is activated, return to the Tutor Portal
2. Refresh the page and try signing in again using Google Single Sign-On (SSO)
Still Not Working?
If your password is not working, then follow these steps:
1. Go to mail.google.com
2. Attempt to log in to your SUT email
3. Select Forgot Password
4. Go through the normal flow of password reset/account recovery
If you are still unable to log in, email tutorsupport@stepuptutoring.org for further assistance.
We’re here to help get you up and running — don’t hesitate to reach out!