At Step Up, we understand that your capacity to tutor may change over time. Whether you need to adjust your current workload or you’re ready to take on more students, we’re here to support you.
What to Do If You’re Over Capacity
If you've been matched with more students than you can manage, follow these steps:
1. Notify the Student’s Family
Please reach out to the families of any student(s) you can no longer support. Let them know:
You are no longer available to tutor their child
Step Up will assign a new tutor as soon as possible
This helps ensure a smooth transition for both the student and their family.
2. On the Tutor Portal, on the student's row (or in the student detail view), click "End tutoring with this student." You'll be asked to select the reason that best fits your situation, then confirm one or more short attestations for that reason.
Depending on the reason you choose:
Some reasons are processed right away. The student's status updates immediately.
A few reasons are routed to our team for manual review instead of an automatic change. You'll be contacted with next steps rather than seeing an instant status update.
Important: This takes effect immediately. There's no way to schedule it for a future date. Please don't submit a request until after your final tutoring session with the student.
Want to Tutor More Students?
General Volunteers
Please see this article with the appropriate steps.
College Program Tutors (Work Study, Angeleno Corps, College Corps)
Please see this article with the appropriate steps.
Thank you for your flexibility and dedication to supporting students!