To ensure the best possible tutoring experience for both tutors and students, we recommend using specific devices and browsers when accessing the Step Up Learning Portal. While tablets are supported, using a laptop, desktop, or Chromebook is strongly encouraged for full functionality.
Recommended Devices
Best Experience:
Laptop (Windows or macOS)
Desktop Computer
Chromebook
Supported but Not Preferred:
iPads (iOS)
Android Tablets
While tablets work well for most features, some advanced tools (like screen sharing on iOS) may not be available.
Supported Browsers
To avoid tech issues and ensure the Learning Portal and video conferencing tools work smoothly, make sure you and your student are using one of the following browsers:
Windows / macOS / Linux
Chrome (v78+) – Recommended
Edge Chromium (v78+) – Recommended
Firefox (v72+)
*Safari (v12+)
Android Devices
Chrome (v78+) – Recommended
iOS Devices
Safari (v12+) – Recommended
Note: 97% of users already use a compatible browser. If your student is having trouble, check which browser they’re using and encourage them to switch if needed.
Browser & Device Notes for Mobile Users
iOS Devices (iPads/iPhones):
Use Safari
The mobile experience closely mirrors the desktop version
Screen sharing is not supported on iOS at this time
Android Tablets:
Use Chrome
Paste the session link into the browser to join the Learning Portal directly