If you or your student are having trouble hearing or being heard during a tutoring session, it’s likely due to browser permissions, device settings, or network interruptions. Follow the steps below to quickly troubleshoot and restore audio.

Quick Fix: Reload the Page

Before anything else, have all participants reload the page and rejoin the session. This simple step often resolves most audio issues.

Step-by-Step Audio Troubleshooting

1. Grant Browser Permissions
   When joining the Learning Portal, make sure to click “Allow” when prompted to give your browser access to your microphone and camera. Ask your student to do the same.

2. Check the Troubleshooting MenuClick the Troubleshooting icon in the Learning Portal toolbarThis menu will show any detected issues, including whether other participants are having audio or connection problems

3. Unmute the Website and Your Device

   • Make sure your computer’s audio is not muted

   • Look for the audio icon in the browser tab — if muted, click to unmute

   • Turn up the volume on your device and use headphones for clearer audio

4. Check Device Setup

   • Open the Device Setup menu in the Learning Portal

   • Try switching to a different microphone or speaker if one isn’t working

5. Reload After Changes

   • After adjusting settings, reload the page to ensure the changes take effect

   • Rejoin the session once your audio is working properly

FAQs

1. Helping Your Student Join the Learning Portal
2. Troubleshooting Wifi Connection Issues in the Learning Portal